Questions & Answers

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CONTACT INFORMATION

Kyanja Ring Road,
Block 193,
Kampala – Uganda

Do you have any question or feedback? Send us an email and we’ll get in touch shortly.

FREQUENTLY ASKED QUESTIONS

What is the procedure of shopping on dspace.shop?

  • Visit our website at www.dspace.shop.
  • Click on a product and add all your products of choice to the cart
  • Enter your personal information and preferred username and password.
  • Type your billing and delivery details.
  • Choose your payment option and preferred shipping method
  • Confirm your order.

What is the product return process at dspace.shop?

If the product is not to the buyer’s satisfaction, it can be returned at the moment of receipt by signing the dspace.shop refund ship form. Call customer care at 07527777730777760031 or send an email info@dspace.shop

Conditions for the returned product include:

  • The product should be packed in its original package.
  • Include all tags accompanied with the product.
  • The product shouldn’t be tampered with, for example if it’s a mobile phone, password should be removed.

Please note that all refunds are availed within seven (7) working days after the day of request.

What is the product delivery timeline?

Products will be delivered depending on the type of the product, distance (how long is the distance to where the product is to be delivered). However this should be between 1 day -7 days of delivery and in case of any delay, customer is notified.

Is my personal information collected by dspace.shop secure?

Yes, actually this information is collected for purposes of serving you better. We can be able to communicate with you about the new products and services, promotion of new existing products.

User data shared with dspace.shop providers is aimed at improving order processing, customer care service and also promote marketing for our products.

We collect and use personal information for business purposes in order to seek customer’s feedback, process orders, detect fraud, share new updates regards to products offered by us.

However, please read more about our Terms & Conditions, Privacy policy, Return policy and User agreement for reference.

Are there any hidden charges when I order at dspace.shop?

No, all costs are visible at the end of the order confirmation.

Can I combine two payment options for one order?

No, only one payment method can be selected for the same order.

How sure am I that you have the best products?

We are committed to offering our customers only quality, genuine and original products.

How can I find the product I am looking for on dspace.shop?

You can visit www.dspace.shop and check all different products which are featured on the website. This should done by clicking on the major categories which are displayed on the top left corner of the website or using the search bar. However if you don’t get the expected product, you can find related products of the same use or email us info@dspace.shop for any special order.

What payment methods do you offer?

We have four different payment options and our customers should be able to choose one that is most convenient.

  • Cash on delivery
  • Payment via MTN Mobile Money
  • Payment via Airtel Money.
  • Credit/Debit card

Please note that all payments should be done in Ugandan shillings.

How do I monitor my order status?

As soon as your order is confirmed, dspace.shop sends a confirmation email with order details (Order ID, total amount, name and quantity of the product)

You can also monitor your order through entering the order ID number and the billing details by clicking on track order on top of dspace.shop website.

What are your customer care details?

Customer care numbers for dspace.shop are 0752777773 or 0777760031.

Email us at info@dspace.shop

Follow us on our Facebook page: Dspace Uganda and Twitter @DspaceUganda for more information and updates.

Does dspace.shop work on weekends and public holidays?

Yes we do however, your orders may get delivered on Monday or the next working day.

Can I negotiate prices at dspace.shop?

The prices available on the site are non-negotiable, the best available discounts have already been applied.